vd89 Privacy Policy — Your Data, Protected

Our Privacy Commitments

These four principles define how vd89 approaches your personal data. The full legal details are in the sections below — but here is the short version.

1. Introduction

vd89 ("vd89", "we", "us", "our") is committed to protecting the privacy and personal data of every player who uses our platform at vd89.bio. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use vd89, and describes the rights you have in relation to that information. This Policy forms part of the vd89 Terms and Conditions, which you accepted when you registered your account.

This Privacy Policy applies to all visitors and registered users of vd89.bio, including players located in Bangladesh. By registering an account or continuing to use vd89 after this Policy has been updated, you confirm your acceptance of its terms. If you do not agree with how we handle your personal data, please do not use vd89 and contact our support team to close your account.

2. Information We Collect

vd89 collects personal data through three main channels: information you provide directly, information generated automatically by your use of the platform, and information received from third-party payment processors as part of transaction verification. We collect only what is necessary for the purposes described in this Policy.

Information You Provide Directly

• Registration details: mobile number, chosen username, and password (stored in hashed form — we never store your raw password).
• KYC identity documents: government-issued photo ID (e.g. National ID card, passport), proof of address, and where required, evidence of payment method ownership — submitted when requested as part of our verification process.
• Communications: messages and attachments you send to our support team, including any dispute or complaint correspondence.
• Preference data: game preferences, bonus selections, and any optional profile information you choose to provide.

Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network information.
• Usage data: pages visited, features used, bets placed, games played, session duration, click paths, and timestamps of platform interactions.
• Cookie and tracking data: session cookies, analytics cookies, and security tokens. See Section 7 for full cookie details.

Information from Third Parties

• Payment verification data: transaction reference numbers, account status confirmations, and fraud-flag signals received from bKash, Nagad, Rocket, Upay and other payment processors — used solely to verify deposit and withdrawal transactions.
• Fraud prevention signals: risk scoring and suspicious activity flags provided by third-party fraud-detection services, used to protect the integrity of the platform and all players on it.

3. How We Use Your Information

vd89 uses the personal data we collect for the following purposes. We do not use your data for any purpose that is incompatible with the purposes listed here without first obtaining your explicit consent.

• Account creation and management: to register your account, verify your identity, process KYC documentation, and manage your player profile throughout your relationship with vd89.
• Payment processing: to facilitate deposits and withdrawals via your chosen local payment method (bKash, Nagad, Rocket, Upay), to reconcile transactions, and to detect and prevent payment fraud.
• Platform delivery and improvement: to provide the gaming services you access, to personalise your experience (e.g. remembering game preferences), to troubleshoot technical issues, and to improve the performance and features of the platform based on aggregated usage data.
• Legal and regulatory compliance: to comply with anti-money laundering (AML) obligations, to respond to lawful requests from authorities, and to enforce our Terms and Conditions where a breach is suspected.
• Security and fraud prevention: to monitor account activity for signs of fraud, collusion, bonus abuse, or prohibited conduct as defined in our Terms and Conditions, and to take appropriate action where such conduct is detected.
• Responsible gaming: to identify patterns of play that may indicate problem gambling, to apply responsible gaming tools where appropriate, and to provide information about responsible gaming resources when a player's activity triggers our internal review thresholds.

Where vd89 wishes to use your personal data for direct marketing purposes (e.g. sending you information about promotions relevant to your gaming preferences), we will do so only where we have a lawful basis to do so and will always provide you with a clear and easy way to opt out of such communications.

4. Legal Basis for Processing

vd89 processes your personal data only where we have a valid legal basis to do so. The primary legal bases we rely on are:

• Contractual necessity: processing required to perform the contract between you and vd89 — including account creation, payment processing, game delivery, and customer support.
• Legal obligation: processing required to comply with applicable laws and regulations, including AML obligations, age verification requirements, and responses to lawful authority requests.
• Legitimate interests: processing for fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring — where these interests are not overridden by your privacy rights.
• Consent: where vd89 relies on your consent as a legal basis (e.g. for optional direct marketing communications), you may withdraw that consent at any time by contacting our support team or using the opt-out mechanism provided.

5. Sharing Your Information

vd89 does not sell, rent, or trade your personal data. We share your information with third parties only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

Service Providers

vd89 engages carefully selected third-party service providers to assist with the operation of the platform, including payment processors (bKash, Nagad, Rocket, Upay), KYC verification services, fraud-detection technology providers, game content providers (such as Evolution Gaming and Pragmatic Play), and hosting and cloud infrastructure providers. Each service provider is bound by a data processing agreement and is permitted to use your personal data only for the specific purpose for which they were engaged.

Legal and Regulatory Disclosures

vd89 may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where required by applicable law or where we receive a valid legal order compelling disclosure. In such cases, vd89 will disclose only the minimum data necessary to comply with the legal obligation and will notify you of such disclosure to the extent permitted by law.

6. Payment Data

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay or any other supported payment method, the transaction is processed directly by the relevant payment provider. vd89 does not store your full mobile banking credentials (PIN, full account number, or OTP). We receive only the transaction reference, confirmation status, and the masked identifier associated with the payment account (e.g. the last four digits of the registered mobile number).

All payment transaction records are retained for a minimum of five years in compliance with applicable financial record-keeping requirements. These records are used solely for transaction reconciliation, dispute resolution, and regulatory compliance purposes.

7. Cookies and Tracking Technologies

vd89.bio uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve your experience. We use three categories of cookies:

• Strictly necessary cookies: required for the platform to function. These include session authentication tokens, CSRF protection cookies, and load-balancing identifiers. These cookies cannot be disabled without breaking the platform's core functionality.
• Analytics cookies: used to understand how players interact with the platform in aggregate — which pages are visited most, where users drop off, and how features are used. This data is anonymised and used only to improve the platform. We do not share raw analytics data with third parties.
• Preference cookies: used to remember your settings and preferences across sessions, such as your preferred language, notification settings, and last-used payment method, so that you do not have to re-enter these each time you log in.

You may configure your mobile browser to block or delete cookies. Please note that disabling strictly necessary cookies will prevent vd89 from functioning correctly and you may not be able to log in to your account.

8. Data Retention

vd89 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Account data is retained for the duration of your active account and for a minimum period of five years following account closure, in compliance with anti-money laundering record-keeping obligations. KYC identity documents are retained for the same minimum five-year period following account closure.

Where vd89 no longer has a lawful basis to retain your personal data, we will securely delete or anonymise it. If you request account closure, vd89 will initiate deletion of data that is not subject to a legal retention obligation within 30 days of the closure being completed and verified.

9. Your Rights

As a user of vd89, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Section 13. vd89 will respond to all valid rights requests within 30 days.

• Right of access: you may request a copy of all personal data we hold about you, along with information about how it is being used and with whom it has been shared.
• Right to rectification: you may request that we correct any inaccurate personal data we hold about you, or complete any incomplete data.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you believe processing is unlawful — subject to our legal retention obligations.
• Right to restrict processing: you may request that we restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed.
• Right to object: you may object to processing of your personal data where vd89 relies on legitimate interests as its legal basis, including profiling for responsible gaming monitoring. vd89 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.

vd89 will not charge a fee for processing a rights request unless the request is manifestly unfounded or excessive. Where vd89 is unable to comply with a request, we will explain why and inform you of any available remedies.

10. Security Measures

vd89 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the vd89 platform, encrypted storage of sensitive data at rest, access controls that limit who within vd89 can access personal data to those with a legitimate operational need, regular security audits and vulnerability assessments of the platform, and two-factor authentication options for player accounts.

While vd89 takes data security seriously and implements appropriate safeguards, no system connected to the internet can be guaranteed to be completely secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, vd89 will notify you without undue delay and will take all reasonable steps to mitigate the impact of the breach.

11. Children and Minors

vd89 operates a strict minimum age policy of 21 years. vd89 does not knowingly collect or process personal data from any person under the age of 21. If vd89 discovers or reasonably suspects that a registered account is held by a person under the age of 21, the account will be suspended immediately, any funds in the account will be handled in accordance with our Terms and Conditions, and all personal data associated with the account will be deleted as soon as legally permissible. If you believe that a minor has registered on vd89, please notify our support team immediately at [email protected].

12. Changes to This Privacy Policy

vd89 reserves the right to update or amend this Privacy Policy at any time. When we make a material change to the Policy, we will post a prominent notice on vd89.bio and, where we hold a valid contact method for you, we will attempt to notify you directly. The date of the most recent revision is shown at the top of this Policy.

Your continued use of vd89 following the publication of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with any changes to this Policy, you must stop using vd89 and may request account closure by contacting our support team.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how vd89 handles your personal data, please contact our support team. We aim to acknowledge all privacy-related enquiries within 48 hours (Bangladesh Standard Time, UTC+6) and to provide a full response within 30 days.